HOW TO ORDER ON LINE
Making a purchase is easy. Just browse our store by chapters and add to the shopping cart any item(s) you think your dog will enjoy. When you have made your selection, click on “checkout” and you will be asked a few details needed to complete your order. You may also wish to log in as a member.
ORDER STATUS
Orders are normally shipped within 3 business days. After you place your order, you will receive an email confirmation. You will receive a second e-mail upon shipment of your order. These e-mails will contain your order number, along with information to enable you to track the status of your order. You will be notified instantly of items that are out of stock and given other options including, if you wish to proceed with the order, an approximate delivery date. We invite you to email us if your precise option is unavailable and we can suggest alternatives.
SECURITY AT J'ADORE MY DOG & PAYMENT METHODS
We understand that shopping online can sometimes appear risky. As your credit card security is our highest priority, J'ADORE MY DOG has taken several steps to ensure that your payment information is processed confidentially and accurately. J'ADORE MY DOG's server uses Secure Sockets Layer (SSL 128 bits), and advanced encryption technology. SSL is a security technology that prevents data submitted over the internet from being intercepted and viewed by unintended recipients.
We accept VISA, MasterCard/EuroCard and American Express. J'ADORE MY DOG works with Klick and Pay to ensure the integrity of the payment process. Klik and Pay is a leader in the secure online payment sector.
We accept payment in Euros, Swiss Francs, Pounds Sterling or US Dollars.
INFORMATION NEEDED
During the checkout process, you will be asked to provide us with certain personal information in order to complete the order: name, e-mail, address, billing address, shipping address, telephone number, credit card and payment information. We do not share any personal information with any third parties.
Additionally, you may be asked to respond to some survey questions, such as where you first heard about our website. The questions are totally optional and are only used to assist us with marketing and improving the shopping experience. Thank you in advance.
CHANGING OR CANCELLING AN ORDER
If you need to change or cancel your order, please email us. If your order has already been shipped, just follow the procedures set forth in our RETURN POLICY below.
RETURN POLICY
If you are dissatisfied with the product you have ordered, you may return it to us within 7 days of receipt for an exchange or a credit note. We regret that we do not give refunds or online credits. All items must be returned in an unused condition and in their original packaging. Returned items should be returned by registered post, as we cannot be held responsible for postal losses. You will be issued with a credit note or replacement goods, as required. Please note that toys and seasonal items are not returnable. We strongly recommend that all toys, and particularly those that contain squeaks, should be given to pets only under supervision. We will only give refunds on toys if they can be found to be defective. Please note also that postage costs are not refundable, unless the return is a result of our error.
INTELLECTUALPROPERTY
J'ADORE MY DOG is a trademarked name. All customised graphics, icons, logos etc are property of their respective owners. The use of any pictures without our prior consent is strictly prohibited. The website and content are protected by copyright, trademark and other laws. You may not use, reproduce, modify, distribute nor transmit any materials on the website. Your access to and use of the website, content, and products are expressly conditioned on your compliance with these Terms of Use. By accessing or using the website, content, or products, you agree to be bound by these Terms of Use. Your use of this website and submission of any order to J'ADORE MY DOG indicates acceptances of these Terms of Use. The website and content are provided "as is," without warranty or condition of any kind, either express or implied. You agree that J'ADORE MY DOG, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the website. |
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